Refund policy

Refund & Return Policy

Replacement, Return & Refund

You can request a replacement or return within 7 days of delivery. All returns will be credited as FREEMEN store credit equivalent to the product’s price and can be used for future purchases.

No refunds will be issued unless we are unable to replace your product under the following conditions:

Wrong product delivered
Manufacturing defects
Damaged product delivered (not damaged in your possession)

Free Replacement: Only available on the first request. If pickup isn’t possible, the customer must ship the product at their own expense. Further replacements will require the customer to bear the delivery charges.

Note: Jewelry color may slightly vary from images due to lighting or photography. This is not considered a defect and cannot be replaced.

Late or Missing Refunds

If you haven’t received a refund:

Check your bank account again
Contact your credit card company—it may take some time before your refund is posted
Contact your bank—processing times may vary

If you've completed all these steps and still haven't received your refund, please contact us at support@freemen.com.

Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To initiate an exchange, email us at support@freemen.com and send your item to:

FREEMEN
FF120-121 Saral Parivesh,
Near Satyam Bungalows,
IOC Rd, Chandkheda,
Ahmedabad, Gujarat 382424
Phone: +91 9157633776

Warranty Coverage

Warranty covers product color and gold plating only. External physical damage voids warranty. Customers must ship products to our address to claim warranty. We do not provide pickup for warranty claims.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the return value.

If the item wasn’t marked as a gift, or the gift was delivered to the buyer first, the refund will go to the gift giver.

Return Shipping

You are responsible for return shipping charges. They are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.

For items over ₹5000, consider using a trackable courier service or purchasing insurance. We do not guarantee that we will receive your returned item.

Last Updated: 19-JUN-2024