Data Deletion Instructions
FREEMEN ENTERPRISE PRIVATE LIMITED respects your privacy and provides users with the ability to request deletion of personal data associated with our website, customer support systems, Facebook, Messenger, WhatsApp Business integrations, and other Meta-connected services.
This page explains how you can request deletion of your personal information from our systems.
1. Who We Are
FREEMEN ENTERPRISE PRIVATE LIMITED operates the FREEMEN e-commerce jewellery business through:
We sell imitation, fashion and gold-plated jewellery for men and women and provide online ordering, customer support, order tracking and after-sales services.
2. What Data May Be Collected
Depending on how you interact with FREEMEN, we may process information such as:
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Name
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Mobile number
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Email address
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Shipping and billing information
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Order and transaction information
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Customer-support messages
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Facebook or Messenger-related identifiers
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WhatsApp Business communication information
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Message content submitted to our customer-support channels
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Product enquiry information
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Technical information necessary to operate our integrations
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Other information voluntarily provided by you
We only process information that is reasonably required to provide our services, customer support, order-related communication and business operations.
3. Meta, Facebook, Messenger and WhatsApp Data
FREEMEN may use Meta technologies, including Facebook, Messenger and WhatsApp Business Platform, to communicate with customers and manage customer-support conversations.
Where applicable, our systems may receive Platform Data through Meta APIs and authorized integrations.
Such information may be used for:
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Customer support
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Responding to customer-initiated conversations
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Product enquiries
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Order confirmations
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Order-status updates
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Shipping and delivery updates
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Returns and replacement assistance
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Approved transactional communication
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Internal CRM and support operations
We do not sell Meta Platform Data or use it for unauthorized messaging.
4. How to Request Data Deletion
If you would like us to delete personal information associated with your account, Facebook interaction, Messenger communication, WhatsApp interaction or other FREEMEN services, you can submit a deletion request by contacting us.
Please email:
Use the subject line:
Data Deletion Request
In your request, please provide enough information for us to identify the relevant records, such as:
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Your full name
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Registered mobile number
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Registered email address
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Order number, if applicable
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Facebook profile or Page-related information, if relevant
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WhatsApp number used to communicate with us, if relevant
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A brief description of the data you would like deleted
Please do not send passwords, OTPs, access tokens or other sensitive authentication credentials.
5. Verification of Your Request
To protect customer information from unauthorized deletion, we may need to verify your identity before processing a request.
We may request reasonable information to confirm that the requester is the person associated with the relevant data.
We will use verification information only for handling the deletion request.
6. What Happens After a Valid Deletion Request
After receiving and verifying a valid data-deletion request, we will review the information associated with the request and delete or anonymize eligible personal information from our active systems.
Where applicable, this may include:
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Customer-support records
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Facebook or Messenger-related identifiers stored by our systems
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WhatsApp-related customer communication records
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CRM customer records
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Marketing-related profile information
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Other personal information that is no longer required for legitimate business or legal purposes
7. Information We May Be Required to Retain
Some information may not be deleted immediately if we are required to retain it for legitimate legal, regulatory, accounting, taxation, fraud-prevention, dispute-resolution or security purposes.
For example, certain order, invoice, payment or transaction records may need to be retained to comply with applicable law.
Where retention is legally required, the information will be retained only for the necessary period and will not be used for unrelated purposes.
8. Facebook Login or Meta App Data Deletion
If you have used Facebook Login or another Meta-connected feature with a FREEMEN application and wish to request deletion of information received through Meta, you may contact us using the deletion procedure described above.
You may email:
Subject:
Meta Data Deletion Request
Please mention the Facebook or Meta account information necessary for us to identify your records.
After verifying the request, we will delete eligible Meta Platform Data from our systems, subject to any applicable legal retention requirements.
9. WhatsApp Data Deletion
If you have communicated with FREEMEN through WhatsApp and want us to delete eligible information associated with those conversations, send a request to:
Subject:
WhatsApp Data Deletion Request
Please include the mobile number you used to communicate with us.
We will review and delete eligible data stored within systems controlled by FREEMEN, subject to applicable legal and operational retention requirements.
Please note that deletion from FREEMEN-controlled systems does not necessarily delete information independently stored by Meta, WhatsApp or another third-party platform. Requests concerning information held directly by those platforms may need to be submitted to the relevant platform separately.
10. Processing Time
We aim to review and respond to valid data-deletion requests within a reasonable period.
Where additional verification or legal review is required, processing may take longer.
We may contact you if additional information is required to identify or process your request.
11. Data Deletion Confirmation
After a valid deletion request has been completed, we may send confirmation to the email address or contact details provided with the request.
Where complete deletion is not possible because of legal or regulatory requirements, we may inform you that certain information must be retained.
12. Third-Party Service Providers
FREEMEN may use authorized third-party service providers for services such as hosting, communication, payment processing, shipping, analytics and technical infrastructure.
Where deletion requests affect information processed by such providers on our behalf, we will take reasonable steps to handle the request in accordance with our contractual obligations, applicable law and the relevant provider's capabilities.
13. Security
We take reasonable technical and organizational measures to protect customer information and Platform Data against unauthorized access, misuse, loss, alteration or disclosure.
Only authorized personnel and authorized service providers should access personal information when necessary for legitimate business operations.
14. Contact Us
For questions regarding personal information, privacy or data deletion, contact:
FREEMEN ENTERPRISE PRIVATE LIMITED
Website: https://freemen.in/
Email: freemenin@gmail.com
Location: Ahmedabad, Gujarat, India
For deletion requests, please use the subject:
Data Deletion Request
15. Updates to These Instructions
We may update these Data Deletion Instructions from time to time to reflect changes in our services, legal requirements, Meta Platform requirements or privacy practices.
The latest version will be published on this page.
